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| Using The Service The Operator will make every effort to accommodate your trips as quickly and efficiently as possible, but please remember that this is a bus service and not a taxi service. Trips may be detoured to pick up other passengers. If the Operator is unable to accommodate your trip at the time requested, they will inform you of other available times. Please be ready at the scheduled time, as drivers are not required to wait. The service operates door to door. In the case of hospitals, apartments, etc., it will operate to the front door only. For safety reasons, drivers will only assist passengers up one step into a building. Visitors Handi-Transit service is available to out-of-town visitors. They should contact Handi-Transit at 670-2300 to make arrangements to us the service. Registration You are eligible to become registered if you are disabled to the extent that you are unable to walk 175 metres, or are unable to board a regular transit bus. The registration form can be downloaded below. Complete the form and have it certified by your physician. Return the form to Greater Sudbury Transit. Greater Sudbury Transit will notify you and forward your name to the Handi-Transit Operator, if you qualify for the service. You may then use the Handi-Transit service. Complaints If you have any complaints about the service, please try to resolve them by contacting the dispatcher or Manager at Handi-Tranist at 670-2300. If your concerns cannot be resolved to your satisfaction, contact Greater Sudbury at 675-3333. Finally, written complaints will be dealt with by the Accessiblity Advisory Committee. Please write to: Director of Transit City of Greater Sudbury P.O. Box 5000, Station A Sudbury ON P3A 5P3 Notwithstanding this complaint procedure, all complaints about safety issues, including tie down procedures, are to be reported to both Greater Sudbury Handi-Transit and the City of Greater Sudbury. |
Booking Trips To make a booking, or to advise the Operator of any change of plans, call 670-2300 between 7:00 a.m. and 5:30 p.m., Monday through Friday only. If you no longer require your booking, you must cancel the trip by calling 674-0729. Please use this number for cancellations only. How The Priority System Works Bookings are based on a "priority system" using the following trip purposes: 1. Work 2. School 3. Medical 4.Other - i.e., leisure, shopping, social, church, etc. Booking Procedures Regular work or school trips are scheduled automatically from month to month. You may book next month's medical trips on or after the 10th day of the current month. Please book as far as possible in advance. You may book a maximum of 5 "other" trips one month in advance. After these 5 trips are booked, you may book "other" trips one week in advance, subject to availability. Please try to book all trips at least 2 working days in advance. These booking procedures help share the limited space fairly. NOTE: Applicants must submit a form to the City of Greater Sudbury which provides information to assist in determining the applicant's eligibility. A portion of the form must be filled out and signed by a physician. Information form : (pdf) size: 117kb Application form : (pdf) size: 84kb |
